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SIGLENT PRIVACY POLICY

Last Updated:【2026.12.10】

Effective Date:【2027.01.01】

This Privacy Policy (“Policy“)  explains how SIGLENT (a reference to the SIGLENT group of companies, also referred to as “we”, “our” or “us”) collects, uses, discloses, transfers and protects your personal data when you use our websites (including: https://www.siglent.com/eu/, https://www.siglent.com/de/, https://www.siglent.com/fr/, https://www.siglent.com/it/ and https://www.siglent.com/es/, collectively, the “website”), and all related services.

Please read this Policy carefully to understand our practices regarding your personal data before using our Services.

This Privacy Policy applies to users in the European Economic Area, the United Kingdom and Switzerland.

We may update this Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. For material changes, we will provide prominent notice through the website, via email, or by other appropriate means at least 30 days (or such period as required by applicable law) before the changes take effect. The “Last Updated” date at the top of this Policy indicates when it was last revised. Historical versions are available upon request.

Table of Contents

1. Information We Collect

2. How We Use Your Information

3. How We Disclose Your Information

4. International Data Transfers

5. Data Security

6. Data Retention and Deletion

7. Your Rights and Choices

8. Children’s Privacy

9. Updates To This Policy

10. Contact Us

1. Information We Collect

1.1 Information You Directly Provide

  • Account & Profile Data: Name, email address, phone number, company name, industry, address, password (hashed, not stored in plain text) to create and manage your account and update your profile.
  • Newsletter & Marketing Data: Name, email address to manage your newsletter subscription. We send newsletters or electronic marketing communications only with your consent. Your consent to receive the newsletter is always freely given. You can withdraw your consent at any time. You can use all other functions of our websites irrespective of your consent to receive the newsletter. Newsletter subscriptions are confirmed through a double opt-in email.We keep records of your subscription, consent and withdrawal where necessary to demonstrate compliance.
  • Sales Enquiry & Quotation Data: Name, email address, phone number, company name to respond to your enquiry and process quotation requests.
  • Feedback & Support Data: Name, email address, phone number, company name, model number, serial number, subject, reason, images for customer support.

1.2 Information We Collect Automatically

  • Device & Access Data: Browser type, operating system, referring pages, time of visit, operational logs to maintain website functionality, troubleshoot technical issues and improve website performance.
  • Error Logs & Diagnostics Data: JavaScript errors, stack traces for troubleshooting, error analysis, and stable operation of the product system.
  • Analytics Data: IP address, User-Agent, referrer with your consent for analytics.

Cookie

We use strictly necessary cookies and similar technologies to operate the website, authentication, security and cookie preference functions. Some of these security cookies are set by our content delivery and edge security provider, for example to distinguish client sessions and protect the website against malicious traffic. We use analytics and other non-essential cookies only where required consent has been obtained. Further details, including cookie names, providers, purposes, categories, duration and withdrawal options, are available in our Cookie Notice.

Where German law applies, storing information on, or accessing information from, your terminal equipment through cookies or similar technologies is based on your consent, unless the storage or access is strictly necessary to provide the website or digital service you have requested.

Automated Decision‑Making

We do not use personal data to make decisions based solely on automated processing that produce legal effects concerning you or similarly significantly affect you. Analytics, website statistics, or marketing measurement, where used, are not used to make such legally significant automated decisions.

2. How We Use Your Information

We use your personal data for the following purposes:

Purpose of processingDescriptionLegal basis
Create and manage your accountWe process Account & Profile Data to create your account, authenticate your login, manage your profile, and provide account-related functions.Performance of a contract, Art. 6(1)(b) GDPR.
Manage newsletter subscription and marketing communicationsWe process Newsletter & Marketing Data to manage your newsletter subscription, send newsletters or electronic marketing communications, confirm your subscription.Consent, Art. 6(1)(a) GDPR.
Respond to your enquiry and process quotation requestsWe process Sales Enquiry & Quotation Data to respond to your enquiries, process quotation requests and maintain related business communication records.Entering into a contract, Art. 6(1)(b) GDPR.
Customer supportWe process Feedback & Support Data to respond to support requests, provide technical assistance.Performance of a contract, Art. 6(1)(b) GDPR.
Support security monitoring and maintain reliable operation of the websiteWe process Device & Access Data and Error Logs & Diagnostics Data to detect technical or security issues, troubleshoot errors, maintain service availability, and protect the website against malicious traffic and attacks (including CC attacks) through our content delivery and edge security provider.Legitimate interests, Art. 6(1)(f) GDPR, in maintaining secure, stable and reliable services.
Analytics and website performance measurementWe process Analytics Data to understand how visitors use our websites, measure website performance, analyse page visits and improve website content and user experience, where analytics consent has been obtained.Consent, Art. 6(1)(a) GDPR.
Comply with legal obligationsWe process relevant personal data where necessary to comply with applicable legal, tax, accounting, commercial, regulatory or recordkeeping obligations.Legal obligation, Art.6(1)(c) GDPR.

Where personal data is necessary to provide our website functions, account services, quotations, customer support, or to comply with legal obligations, we may not be able to provide the relevant function or service, process your request, or comply with applicable legal requirements if you do not provide such data.

Where the provision of personal data is optional or the processing is based on your consent, you may choose not to provide the data or withdraw your consent at any time. This may affect the availability or functionality of the relevant optional feature, analytics, marketing or preference-based service, but will not affect your use of other website functions.

3. How We Disclose Your Information

We disclose data only in the following limited circumstances, for the purposes described in this Policy:

To Service Providers: We work with trusted third-party companies that provide services necessary for the operation of our platform, such as cloud hosting, authentication and identity management, customer relationship management, email and notification delivery, analytics, and error diagnostics. These companies process personal data in accordance with the Privacy Policy, our contractual agreements, and applicable law .

  • Alibaba Cloud: We use Alibaba Cloud to host our website database and files, provide website infrastructure, and send transactional or administrative notification emails. Our website database and files may be hosted on Alibaba Cloud servers in Hong Kong. We also use Alibaba Cloud’s content delivery and edge security acceleration (ESA) services to accelerate access to our website and to protect it against malicious traffic, such as CC (challenge collapsar) attacks and abnormal or high-frequency requests. For these purposes, Alibaba Cloud’s edge nodes may process access data (including IP address, request information, browser and device information, and timestamps) and may set strictly necessary security cookies, such as acw_tc and cdn_sec_tc, on your device to distinguish client sessions and detect abnormal traffic. Depending on the service used, Alibaba Cloud may process website hosting data, form submission data, account-related data, enquiry and support information, email addresses, notification content, access data and related technical logs. For more information, please refer to the Alibaba Cloud International Website Privacy Policy: https://www.alibabacloud.com/help/en/legal/latest/alibaba-cloud-international-website-privacy-policy.
  • Auth0: This website uses Auth0 for identity and access management. Auth0 enables account registration, login, authentication, password reset, and related account security functions. For this purpose, account and profile data such as name, email address, profile and password may be processed by Okta, . For more information, please refer to the privacy policy: https://www.okta.com/legal/privacy-policy/.
  • Salesforce: We use Salesforce for customer relationship management, lead management, quotation follow-up, product feedback and support case management. Information submitted through enquiry, quotation, feedback, or support forms may be stored and managed in Salesforce. This may include name, email address, phone number, serial number, and attachments, where relevant to the request. For more information, please refer to the Salesforce privacy policy: https://www.salesforce.com/de/company/privacy/.
  • Google Analytics: This website uses Google Analytics, a web analytics service provided by Google Ireland Limited (“Google”). Google Analytics uses “cookies”, text files stored on your computer making it possible to analyse the way you use the website. In general, the information about your use of this website generated by means of cookies is processed by Google. For more information, please refer to the Google privacy policy: https://policies.google.com/privacy?hl=en.
  • Google Tag Manager: This website uses Google Tag Manager provided by Google Ireland Limited (“Google”) to manage website tags through a central interface. Google Tag Manager itself does not create user profiles or set analytics or marketing cookies for our own tracking purposes. However, it may trigger other tags, such as Google Analytics, which may collect personal data or use cookies depending on your consent choices. We configure Google Tag Manager so that analytics or other non-essential tags are activated only where the required consent has been obtained. Google may process IP address, browser, pages views, conversion events. For more information, please refer to the Google privacy policy: https://policies.google.com/privacy?hl=en.
  • Sentry: This website may use Sentry, a US-based company, for error monitoring and technical diagnostics. Sentry helps us detect, analyse and resolve technical errors and maintain the stable operation of the website. For this purpose, technical diagnostic data such as JavaScript errors, stack traces, page URL, timestamp, browser or device information, and related error information may be processed by Functional Software, Inc.. Further information can be found in the Sentry Privacy Policy: https://sentry.io/privacy/.
  • Email Marketing: We use Dmartech and Twilio‑owned SendGrid to manage subscriptions and send marketing emails. Where you consent to marketing communications, your name and email address are processed by these service providers for email delivery and subscription preference management. SendGrid performs email dispatching; we do not store email content locally. We keep records of your subscription, consent and withdrawal where necessary for compliance evidence. The Privacy Policy can be viewed at https://www.twilio.com/en-us/legal/privacy and https://dmartech.cn/terms.
  • Website Development and Maintenance (COMMA): Our website is developed and technically maintained by Shanghai COMMA Culture Communication Co., Ltd (“COMMA”). COMMA may occasionally access personal data stored on our website servers for diagnostic and technical maintenance purposes, including where necessary through code modifications or server access, and such access is limited to what is necessary for those purposes. COMMA’s operations team based in Australia may be involved as a sub-processor. Further information is available upon request.

To Our Affiliates: We are a global company and may share your personal data with our affiliated entities. Your personal data may be transferred to or accessed from Mainland China where necessary for website administration, sales coordination, technical support, product quality review, after-sales handling and other internal business operations. Such transfers or access will be limited to what is necessary for the relevant purpose and subject to appropriate access controls and data protection safeguards.

For Legal & Safety Reasons: We may access, preserve, and disclose your information if we believe it is necessary to comply with applicable law, regulation, legal process, or governmental request; to respond to valid legal requests from law enforcement agencies in accordance with the due process prescribed by law; to enforce our Terms of Service; to detect, prevent, or address fraud, security, or technical issues; or to protect the rights, property, or safety of us, our users, or the public.

In the Context of Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred as a business asset. You will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal data.

4. International Data Transfers

We maintain hosting and/or server location in HongKong. Furthermore, due to reasons such as our global operational structure or our reliance on service providers located in different jurisdictions (such as US and China) , we may transfer and process your personal data to other countries or regions.

This means your data may be transferred to, stored in, or accessed from jurisdictions different from yours, which may have different data protection laws.Whenever we transfer your personal data internationally, we ensure it receives an adequate level of protection by implementing appropriate safeguards in accordance with applicable data protection laws, including:

  • Adequacy Decisions: Transferring data to countries recognized by the European Commission or other relevant bodies as providing an adequate level of data protection.Transferring data to US entities certified under the EU-US Data Privacy Framework, which has been recognized by the European Commission as providing an adequate level of data protection.
  • Standard Contractual Clauses (SCCs): Using pre-approved contractual clauses for data transfers, including the EU Standard Contractual Clauses; conducting assessments to evaluate the laws of the destination country and ensuring that supplementary technical and organizational measures are in place to protect your data.

 

You may contact us to obtain a copy of the relevant safeguards, subject to redactions for confidentiality.

5. Data Security

We implement and maintain appropriate technical, administrative, and organizational measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures take into account the state of the art, the costs of implementation, and the nature, scope, context, and purposes of processing, as well as the risk to your rights and freedoms. These include encryption in transit (TLS), access controls, and regular security reviews.

6. Data Retention and Deletion

We retain your personal data only for as long as is necessary to fulfill the purposes outlined in this Policy or to comply with our legal obligations (such as tax, accounting, or litigation requirements). In determining the appropriate retention period, we consider the following factors:
  • The duration needed to provide, maintain, and improve our products and services;
  • The duration of your relationship with us (e.g., the active life of your account);
  • A reasonable period to address potential inquiries, complaints, or the exercise of your legal rights;
  • The existence of a legal obligation requiring data retention (e.g., compliance with laws, dispute resolution, enforcement of agreements, or regulatory investigations).

When the retention period expires or the processing purpose is achieved, we will securely delete your personal data or anonymize it so that it can no longer be associated with an identifiable individual. Anonymized information may be used for statistical or research purposes.

7. Your Rights and Choices

Depending on your jurisdiction and subject to applicable legal exceptions, you may have certain statutory rights regarding your personal data. These rights may include:

  • Right to Access & Data Portability: You have the right to request confirmation of whether we process your personal data, access to that data, and, where applicable, to receive a copy in a structured, commonly used, and machine-readable format.
  • Right to Rectification: You have the right to request that we correct inaccurate or incomplete personal data we hold about you.
  • Right to Erasure (Right to be Forgotten): You have the right to request that we delete your personal data, subject to certain exceptions (such as where we have a legal obligation to retain it).
  • Right to Restrict Processing: You have the right to request that we limit the processing of your personal data in certain circumstances, such as while we are verifying the accuracy of your data or considering an objection you have raised.
  • Right to Object to Processing: Where we rely on legitimate interests as the legal basis for processing, you have the right to object to that processing on grounds relating to your particular situation. You have the right to object at any time to the processing of your personal data for direct marketing purposes. If you object, we will no longer process your personal data for such purposes.
  • Right to Withdraw Consent: Where we rely on your consent as the legal basis for processing (such as for newsletter subscription), you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before the withdrawal.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with the competent data protection supervisory authority in your country or region.

You can exercise many of these rights directly within the website. To exercise any rights not available through the website, or if you need assistance, please contact us using the details provided in Section 10. Contact Us. We may need to verify your identity before processing your request. We will respond to your request within the timeframe required by applicable law.

8. Children's Privacy

Our websites and related services are intended for business users and are not directed at children. We do not knowingly collect or process personal data from children. Account registration and other transaction-related services are intended for users who are at least 18 years old or who are authorised to act on behalf of a company or organisation. If we become aware that we have collected personal data from a child or minor in a manner inconsistent with this Policy, we will take reasonable steps to delete or anonymize the data, unless retention is required by law or necessary for transaction, security, fraud prevention or legal claim purposes.

9. Updates To This Policy

We may update this Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. For material changes, we will provide prominent notice through the website, via email, or by other appropriate means at least 30 days (or such period as required by applicable law) before the changes take effect. The “Last Updated” date at the top of this Policy indicates when it was last revised. Historical versions are available upon request.

10. Contact Us

Controllers:

SIGLENT Technologies Germany GmbH (Stätzlinger Str. 70, 86165 Augsburg, Germany) and SIGLENT TECHNOLOGIES CO., LTD. (Blog No.4 & No.5, Antongda Industrial Zone, 3rd Liuxian Road, Bao’an District, Shenzhen 518101, China).

If you have any questions about this Policy or wish to exercise your rights, please contact us using the following details:

Email: privacy@siglent.com

Address: Stätzlinger Str. 70, 86165 Augsburg, Germany

Other Contact information

Asian Headquarters

SIGLENT TECHNOLOGIES CO., LTD.
Blog No.4 & No.5, Antongda Industrial Zone,
3rd Liuxian Road, Bao’an District,
Shenzhen, 518101, China.
Tel:+ 86 755 3688 7876
Fax:+ 86 755 3359 1582

sales@siglent.com
https://www.siglent.com/int/

North American Offices

SIGLENT Technologies America, Inc
6557 Cochran Rd Solon, Ohio 44139
Tel: 440-398-5800
Toll Free:877-515-5551
Fax: 440-399-1211
support@siglentna.com
www.siglentna.com

Malaysia Subsidiary Company

SIGLENT TECHNOLOGIES (M) SDN.BHD.
Add:NO.6 LORONG JELAWAT 4
KAWASAN PERUSAHAAN SEBERANG JAYA 13700, PERAI PULAU PINANG
Tel:006-04-3998964
sales@siglent.com
https://www.siglent.com/int/

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